Privacy Policy

James Hill Travel

Website: www.jameshilltravel.com
Last Updated: October 17, 2026

1. Our Commitment to Privacy

James Hill Travel is an independent travel advisory business based in Ontario, Canada. We respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, disclose, retain and safeguard personal information when you visit our website, contact us or engage our travel planning services.

We handle personal information in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA), where applicable.

2. Information We Collect

When you contact James Hill Travel through our website, we may collect:

  • Your name

  • Email address

  • Telephone number

  • Type of travel you are interested in

  • Travel preferences, destinations and other information you voluntarily provide

If you engage our travel advisory services, additional information may be required to arrange travel, including passenger details, dates of birth, passport information, emergency contacts and other information necessary to complete reservations.

We may also collect limited technical information when you visit our website, as described below.

3. How We Use Your Information

We use personal information to:

  • Respond to enquiries and communicate with prospective clients

  • Research, recommend and arrange travel services

  • Communicate with travel suppliers regarding reservations

  • Provide travel documentation and relevant booking information

  • Assist with questions, changes or concerns relating to travel arrangements

  • Maintain appropriate business records

  • Improve our website and services

  • Comply with applicable legal and regulatory obligations

We do not sell personal information to advertisers or data brokers.

4. Sharing Information with Travel Suppliers

When arranging travel, it may be necessary to share relevant personal information with cruise lines, airlines, hotels, tour operators, insurance providers and other travel service suppliers.

We disclose only information reasonably necessary to provide the requested services or fulfil applicable obligations.

Some travel suppliers and technology providers operate outside Canada. Where personal information is processed in another country, it may be subject to the laws of that jurisdiction.

5. Website Analytics and Cookies

Our website uses Google Analytics 4 to help us understand how visitors interact with our website.

Depending on your privacy choices and applicable consent requirements, analytics may collect information such as pages visited, approximate geographic location, device and browser characteristics, and interactions with website content.

We use this information to evaluate website performance and improve the visitor experience.

Our website may also use cookies or similar technologies necessary for website functionality, security and administration.

Where required, we will request your consent before activating non-essential cookies or analytics tracking. You may manage your choices through the cookie-consent controls provided on our website.

For information about how Google processes data, please visit Google’s Privacy Policy.

6. Contact Forms and Communications

Information submitted through our website’s contact form is used to respond to your enquiry and, where appropriate, discuss your travel plans.

Submitting an enquiry does not automatically subscribe you to promotional email communications.

We do not recommend submitting passport details, payment card numbers or other highly sensitive information through our general contact form.

Where sensitive information is required for travel reservations, we endeavour to use appropriate secure methods of collection and transmission.

7. Data Security

James Hill Travel uses reasonable administrative, technical and organizational safeguards appropriate to the sensitivity of the information collected.

These measures include access controls, secure website connections and security protections designed to reduce the risk of unauthorized access, disclosure, alteration or loss.

No method of electronic transmission or storage can be guaranteed completely secure.

8. Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, maintain appropriate business records and satisfy applicable legal, regulatory or contractual obligations.

When information is no longer required, we take reasonable steps to securely delete, destroy or anonymize it, as appropriate.

9. Your Privacy Rights

Subject to applicable law, you may request access to personal information we hold about you, request corrections to inaccurate information, or ask questions about how your information is collected, used, disclosed or retained.

You may also withdraw consent to certain uses of your personal information, subject to legal or contractual limitations.

To make a privacy-related request, contact us using the information below.

10. Third-Party Websites

Our website may contain links to cruise lines, travel suppliers, insurance providers and other third-party websites.

These websites operate independently and maintain their own privacy practices. We encourage visitors to review the privacy policies of any external websites they use.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology, business practices or applicable legal requirements.

The most recent version will be published on this page, together with its effective date.

12. Contact Us

For questions or concerns about this Privacy Policy or the handling of your personal information, please contact:

James Hill Travel
Ontario, Canada
Email: jhill@trevell0.com
Website: https://www.jameshilltravel.com/contact/